Frequently Asked Questions
4a Viking Court, Cheltenham, close to Westfield Southland shopping centre. Our location is central enough for you to conveniently drop off and pick up your rug.
Rug drop off times – please call 1300 978 183
However, if this is not convenient, we can coordinate the pickup and delivery of your cleaned rug to and from your location. Just give us a call on 1300 978 183.
Elite Rug Wash is open Mon-Fri 9am-5pm & Saturday 9am-12pm.
Rug drop off times – please call 1300 978 183
Any changes to these times will be made on our Google page www.eliterugwash.com.au, Facebook Elite Rug Wash and Instagram eliterugwash
Professional rug cleaning will prolong the life of your rugs and prevent soil abrasion that can degrade the fibres of your rugs (as well as keeping them looking like new). We would always recommend getting your rugs cleaned off-site as opposed to having them cleaned using a standard carpet cleaning machine.
While many people assume that rugs should be cleaned the same way as fitted carpets, this is not the case.
The standard carpet cleaning process simply cannot match the results attained by thorough cleaning in a rug washing facility as we have here at Elite Rug Wash. Other forms of rug and carpet cleaning (such as steam or dry) leave water and dirt deep in the fibres and your wooden floors wet and damaged.
Easy. Utilise our online quote page by inputting the dimensions of your rug in meters to obtain an immediate quote.
Alternatively, you can contact us at 1300 978 183, providing the rug dimensions, and we’ll gladly provide a quote over the phone.
Yes absolutely we can. If you are a Chelthenham local it is free. For all other locals we charge a one off $80 pick-up/delivery fee.
Cleaning and washing a rug involves a meticulous process that should not be hurried. Therefore, it is essential to allocate 5-7 days for the comprehensive completion of the 10-Step Rug Wash procedure.
Check out our ‘About Us’ page for ‘Here’s how it works’ outlining our 10 step process.
Contact us without delay, and we will promptly make arrangements to correct the situation.
Rest assured, our satisfaction guarantee is something we fully uphold and stand by.
ELITE CARE – for locals by locals.
